---
canonical: "https://www.softatlas.io/stonly/products/knowledge-base"
name: "Knowledge Base"
provider: "Stonly"
category: "Customer Experience / Customer Support / Knowledge Base Software"
review_count: 0
ai_powered: false
website: "https://stonly.com/product/knowledge-base-software"
updated: "2026-10-27"
---

# Knowledge Base

By [Stonly](/stonly.md)

The Knowledge Base software allows organizations to create and manage a centralized repository of information for customer support and self-service.

## Features
- Create interactive step-by-step guides
- Integrate knowledge base with Zendesk and Salesforce
- Monitor and update knowledge with AI agents
- Target content based on personal or contextual data
- Customize design with CSS
- Add multimedia content to knowledge base
- Measure knowledge impact with analytics
- Optimize knowledge base for search engines

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/stonly/products/knowledge-base