---
canonical: "https://www.softatlas.io/tawk-to/products/automation"
name: "Automation"
provider: "tawk.to"
category: "Customer Experience / Conversational AI / AI Chatbots"
review_count: 0
ai_powered: true
website: "https://www.tawk.to/products/automation"
updated: "2026-10-05"
---

# Automation

By [tawk.to](/tawk-to.md)

An AI-powered tool that provides instant answers to routine customer inquiries, available 24/7 across multiple languages.

## Features
- Deploy AI agents across multiple customer channels
- Train AI agents on custom data and tone
- Automate repetitive event-based tasks with workflows
- Provide instant answers to routine customer inquiries
- Enable easy human handoff from AI agents
- Integrate AI agents with existing data sources
- Use AI transcription for audio-to-text conversion
- Offer suggested responses with Smart Reply

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/tawk-to/products/automation