---
canonical: "https://www.softatlas.io/tawk-to/products/knowledge-base"
name: "Knowledge Base"
provider: "tawk.to"
category: "Customer Experience / Customer Support / Knowledge Base Software"
review_count: 0
ai_powered: false
website: "https://www.tawk.to/products/knowledge-base"
updated: "2026-10-05"
---

# Knowledge Base

By [tawk.to](/tawk-to.md)

A self-service platform where businesses can create and manage articles to help customers find answers to common questions on their own.

## Features
- Create and manage articles with a block editor
- Publish articles to a custom domain
- Translate content into 50+ languages
- Train AI with published articles for chat responses
- Customize the help center with your brand's colors and logo
- Enable smart search with typo tolerance
- Categorize and tag articles for better organization
- Monitor article view counts to evaluate effectiveness

## Built for
CUSTOMER_SUPPORT, OPERATIONS, DEVELOPERS

Source: https://www.softatlas.io/tawk-to/products/knowledge-base