---
canonical: "https://www.softatlas.io/tawk-to/products/omnichannel-inbox"
name: "Omnichannel Inbox"
provider: "tawk.to"
category: "Customer Experience / Messaging & Live Chat / Omnichannel Messaging"
review_count: 0
ai_powered: false
website: "https://www.tawk.to/products/inbox"
updated: "2026-10-05"
---

# Omnichannel Inbox

By [tawk.to](/tawk-to.md)

A unified inbox that consolidates messages from various channels, allowing teams to manage customer interactions efficiently from one place.

## Features
- Consolidate messages from multiple channels into one inbox
- Automatically route conversations to the appropriate team member
- Collaborate with team members using private whispers
- Access full conversation history across all channels
- Assign and reassign conversations manually or automatically
- Tag conversations for reporting and triage
- Turn any message into a support ticket
- Provide a complete customer view with contact details and history

## Built for
CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/tawk-to/products/omnichannel-inbox