---
canonical: "https://www.softatlas.io/tidio/products/help-desk"
name: "Help Desk"
provider: "Tidio"
category: "Customer Experience / Customer Support / Help Desk Platforms"
review_count: 0
ai_powered: true
website: "https://www.tidio.com/help-desk"
updated: "2026-07-28"
---

# Help Desk

By [Tidio](/tidio.md)

Help Desk is a customer support software that streamlines customer service with an intuitive interface, smart AI features, and native integrations to organize workflows and improve support efficiency.

## Features
- Manage tickets across multiple channels from a single inbox
- Automate ticket routing to streamline support processes
- Integrate seamlessly with ecommerce stores and CRM systems
- Enable real-time conversations through live chat
- Support video calls for enhanced customer interaction
- Provide advanced ticket filtering for efficient management
- Implement macros for repetitive task automation
- Offer a guided setup for quick deployment

## Built for
CUSTOMER_SUPPORT, SALES, MARKETERS

Source: https://www.softatlas.io/tidio/products/help-desk