---
canonical: "https://www.softatlas.io/tidio/products/live-chat"
name: "Live Chat"
provider: "Tidio"
category: "Customer Experience / Live Chat & Messaging / Website Live Chat"
review_count: 0
ai_powered: false
website: "https://www.tidio.com/live-chat"
updated: "2026-07-28"
---

# Live Chat

By [Tidio](/tidio.md)

Live Chat is a tool that enables businesses to engage with customers in real-time, capturing leads, closing sales, and providing immediate support through a chat interface.

## Features
- Engage visitors with proactive messages
- Manage all customer interactions from one inbox
- Answer live chat, Instagram, WhatsApp, and Messenger DMs
- Provide personalized and helpful answers
- Automate lead generation and marketing initiatives
- Start a video call inside the Live Chat widget
- Integrate with Shopify and WordPress
- Save customized replies for repetitive questions

## Built for
CUSTOMER_SUPPORT, SALES, MARKETERS

Source: https://www.softatlas.io/tidio/products/live-chat