---
canonical: "https://www.softatlas.io/wizville/products/pilotage-de-l-experience-client"
name: "Pilotage de l'expérience client"
provider: "WizVille"
category: "Customer Experience / Customer Feedback & VoC / Feedback Collection Tools"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: true
website: "https://www.wizville.com/produit/pilotage-satisfaction-client"
updated: "2026-06-12"
---

# Pilotage de l'expérience client

By [WizVille](/wizville.md)

A comprehensive solution for managing customer satisfaction across all stages of the customer journey through various channels such as Email, SMS, Web, and more.

## Features
- Multi-channel feedback collection via Email, SMS, Web, and more
- Real-time feedback analysis and actionable insights
- Customizable surveys with personalized design and content
- Automated sentiment analysis using NLP
- Dashboard with clear visualization and tailored reports
- Key performance indicators like NPS, CSAT, CES
- Operational semantic analysis for actionable summaries
- Team collaboration with notifications and progress tracking

## Built for
MARKETERS, CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/wizville/products/pilotage-de-l-experience-client