---
canonical: "https://www.softatlas.io/yuma/products/social-ai"
name: "Social AI"
provider: "Yuma"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: true
website: "https://yuma.ai/social-ai"
updated: "2026-07-21"
---

# Social AI

By [Yuma](/yuma.md)

Social AI automates social media interactions by moderating and responding to routine questions, hiding spam, and amplifying positive mentions across platforms like Facebook and Instagram.

## Features
- Automate responses to social media comments and DMs
- Classify comments by intent and sentiment in real time
- Flag and hide spam and negative content automatically
- Maintain brand voice with configurable AI persona
- Track sentiment and engagement trends with analytics
- Move sensitive conversations to private DMs
- Set safety and accuracy guidelines for AI responses
- Monitor automation health and performance metrics

## Built for
MARKETERS, CUSTOMER_SUPPORT, OPERATIONS

Source: https://www.softatlas.io/yuma/products/social-ai