---
canonical: "https://www.softatlas.io/zaion/products/agent-assist"
name: "Agent Assist"
provider: "Zaion"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: false
website: "https://zaion.ai/en/produits/agent-assist"
updated: "2026-07-13"
---

# Agent Assist

By [Zaion](/zaion.md)

Agent Assist supports advisors with automated summaries, suggestions, and pre-filled actions to reduce average handling time and improve service quality.

## Features
- Generate automatic summaries of interactions
- Provide real-time contextual answer suggestions
- Detect business events with visual alerts
- Pre-fill CRM and back-office forms
- Transcribe conversations in real time
- Analyze sentiment and key entities
- Score interactions for quality assurance
- Integrate summaries into CRM systems

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zaion/products/agent-assist