---
canonical: "https://www.softatlas.io/zaion/products/ai-agents"
name: "AI Agents"
provider: "Zaion"
category: "Customer Experience / Conversational AI / AI Contact Center Agents"
review_count: 0
ai_powered: false
website: "https://zaion.ai/en/produits/ai-agents"
updated: "2026-07-13"
---

# AI Agents

By [Zaion](/zaion.md)

AI Agents deliver smooth, natural conversations across all channels, adapting to customer needs and seamlessly escalating issues to human agents, achieving 60–80% automation and 24/7 availability.

## Features
- Automate customer service inquiries
- Seamlessly escalate issues to human agents
- Integrate with phone systems, CRM, and back-office systems
- Design conversational flows with escalation rules
- Provide status updates and outline next steps
- Verify identity according to business rules
- Guide data entry and validate fields
- Answer frequently asked questions with sources

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zaion/products/ai-agents