---
canonical: "https://www.softatlas.io/zendesk-inc/products/zendesk-contact-centre"
name: "Zendesk Contact Centre"
provider: "Zendesk"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
ai_powered: false
website: "https://www.zendesk.com/au/service/contact-center"
updated: "2026-06-19"
---

# Zendesk Contact Centre

By [Zendesk](/zendesk-inc.md)

Deliver AI-powered resolutions for every call, every channel, every time.

## Features
- Resolve customer enquiries across all channels in one place
- Manage and resolve customer calls with AI
- Empower service teams with a proactive AI assistant
- Forecast, staff and manage agent schedules with AI-powered precision
- Improve service with automatic human and AI agent scoring
- Engage customers on your website or mobile app
- Track, organise and resolve all your tickets in one place
- Turn service insights into better outcomes with reporting and analytics

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zendesk-inc/products/zendesk-contact-centre