---
canonical: "https://www.softatlas.io/zendesk-inc/products/zendesk-copilot"
name: "Zendesk Copilot"
provider: "Zendesk"
category: "Customer Experience / Customer Support / AI Support Automation"
review_count: 0
ai_powered: false
website: "https://www.zendesk.com/au/service/ai"
updated: "2026-06-19"
---

# Zendesk Copilot

By [Zendesk](/zendesk-inc.md)

Empower service teams with the only proactive AI assistant.

## Features
- Empower service teams with proactive AI assistance
- Resolve complex issues autonomously on any channel
- Improve service with automatic human and AI agent scoring
- Engage customers on your website or mobile app
- Manage and resolve customer enquiries across all channels
- Track, organise and resolve all your tickets in one place
- Manage and resolve customer calls with AI
- Forecast, staff and manage agent schedules with AI-powered precision

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zendesk-inc/products/zendesk-copilot