---
canonical: "https://www.softatlas.io/zendesk-inc/products/zendesk-quality-assurance"
name: "Zendesk Quality Assurance"
provider: "Zendesk"
category: "Customer Experience / Call Center / Contact Center / Quality Assurance Tools"
review_count: 0
ai_powered: false
website: "https://www.zendesk.com/au/service/quality-assurance"
updated: "2026-06-19"
---

# Zendesk Quality Assurance

By [Zendesk](/zendesk-inc.md)

Improve your service with automatic human and AI agent scoring.

## Features
- Score agents automatically using AI
- Score agents automatically using human evaluation
- Integrate with existing customer service platforms
- Provide analytics to improve service outcomes
- Forecast and manage agent schedules with AI
- Resolve complex issues autonomously on any channel
- Engage customers via messaging and live chat
- Track and organize tickets in one place

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zendesk-inc/products/zendesk-quality-assurance