---
canonical: "https://www.softatlas.io/zendesk-inc/products/zendesk-workforce-management"
name: "Zendesk Workforce Management"
provider: "Zendesk"
category: "Customer Experience / Call Center / Contact Center / Workforce Optimization"
review_count: 0
ai_powered: false
website: "https://www.zendesk.com/au/service/workforce-management"
updated: "2026-06-19"
---

# Zendesk Workforce Management

By [Zendesk](/zendesk-inc.md)

Forecast, staff and manage agent schedules with AI-powered precision.

## Features
- Forecast agent schedules with AI-powered precision
- Manage agent schedules efficiently
- Staff agents based on forecasted demand
- Integrate with other systems for unified data management
- Provide reporting and analytics for workforce insights
- Ensure enterprise-grade security and AI governance
- Support multi-channel customer service management
- Enable automatic quality assurance scoring

## Built for
OPERATIONS, CUSTOMER_SUPPORT, EXECUTIVES

Source: https://www.softatlas.io/zendesk-inc/products/zendesk-workforce-management