---
canonical: "https://www.softatlas.io/zoom-video-communications-inc/products/zoom-contact-center"
name: "Zoom Contact Center"
provider: "Zoom"
category: "Customer Experience / Call Center / Contact Center / Cloud Contact Centers"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: true
website: "https://www.zoom.com/en/products/contact-center"
updated: "2026-06-08"
---

# Zoom Contact Center

By [Zoom](/zoom-video-communications-inc.md)

Deliver seamless, highly personalized customer care on one familiar platform with AI-first cloud contact center software.

## Features
- Connected journeys for seamless customer experience
- Real-time AI-powered interaction routing
- Unified customer intelligence with a single view of truth
- Preserve customer context across channels
- Agentless voice dialer for enhanced call efficiency
- AI Expert Assist for real-time issue resolution
- Supervisor Dashboards with AI alerts for monitoring
- Role-based dashboards for live and historical data insights

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zoom-video-communications-inc/products/zoom-contact-center