---
canonical: "https://www.softatlas.io/zoom-video-communications-inc/products/zoom-workforce-engagement"
name: "Zoom Workforce Engagement"
provider: "Zoom"
category: "Customer Experience / Call Center / Contact Center / Workforce Optimization"
review_count: 0
format: "CORE_PRODUCT"
ai_powered: false
website: "https://www.zoom.com/en/products/workforce-engagement-management"
updated: "2026-06-08"
---

# Zoom Workforce Engagement

By [Zoom](/zoom-video-communications-inc.md)

Optimize customer service by staffing your contact center with the right number of agents at the right times.

## Features
- Simplify forecasting and scheduling
- Create optimal staffing schedules
- Score 100% of interactions with customizable scorecards
- Identify teachable moments with speech analytics
- Uncover critical business insights with speech and text analytics
- Generate actionable insights with AI
- Automate scoring and evaluations with Auto QM
- Improve quality across all interactions with AI

## Built for
CUSTOMER_SUPPORT, OPERATIONS, EXECUTIVES

Source: https://www.softatlas.io/zoom-video-communications-inc/products/zoom-workforce-engagement