CX Contact Center
No reviews yetAn AI-powered, omnichannel auto-dialer built for modern BPOs and enterprises, enhancing customer experience with intelligent automation.
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Features
Manage multi-channel interactions including voice, SMS, WebChat, Email, and social channels from a unified dashboard
Implement skills and language-based routing with customizable queue actions and rules
Leverage AI for call transcription, summarization, and sentiment analysis
Provide real-time insights and analytics with detailed dashboards and reports
Equip agents with web-based UX, downloadable clients, and browser-based softphones
Enable call back in queue (CBIQ) and abandoned callbacks
Offer post-call surveys and quality assurance tools
Facilitate smarter conversations with contact history displays and canned responses
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