Call Center / Contact Center

89 products

Cloud Contact CentersWorkforce OptimizationVoice AnalyticsQuality Assurance ToolsContact Center Analytics
GoTo Connect Contact Center
GoTo
·Cloud Contact Centers+1
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GoTo Connect CX Complete
GoTo
·Cloud Contact Centers+1
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GoTo Connect CX
GoTo
·Cloud Contact Centers+1
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AI Scorecards
Solidroad
·Quality Assurance Tools+2
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Process Improvements
Solidroad
·Quality Assurance Tools+2
-
QA & Benchmarking
Solidroad
·Quality Assurance Tools+2
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Training Simulations
Solidroad
·Quality Assurance Tools+2
-
AI Coaching & Feedback
Solidroad
·Quality Assurance Tools+2
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QA Automation
Solidroad
·Quality Assurance Tools+2
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Virtual Phone Answering
JustCall
·Cloud Contact Centers+2
-
Kixie Contact Center
Kixie
·Cloud Contact Centers+2
-
Novocall
Novocall
·Cloud Contact Centers+2
-
IVR
CallFire
·Cloud Contact Centers+2
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Power Contact Center
CallTools
·Cloud Contact Centers+2
-
Form2Call
Aloware
·Omnichannel Messaging+2
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Local Presence
Aloware
·Cloud Contact Centers+2
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NumberGuard
Aloware
·Reputation Monitoring+2
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Branded Calling
Aloware
·Omnichannel Messaging+2
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Compliant Calling
Aloware
·Cloud Contact Centers+2
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Contact Center Software
Aloware
·AI Contact Center Agents+2
-
Predictive Dialer
Voiptime Cloud
·Cloud Contact Centers+1
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Hosted Auto Dialer
Voiptime Cloud
·Cloud Contact Centers+2
-
Blended Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Outbound Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
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Inbound Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Multichannel Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Convoso
Convoso
·Cloud Contact Centers+2
-
AI Conversation Intelligence
CloudTalk
·Contact Center Analytics+2
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AI Voice Agents
CloudTalk
·AI Voice Agents+2
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CloudTalk Business Phone System
CloudTalk
·Cloud Contact Centers+2
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NLPearl AI Call Center Platform
NLPearl
·AI Contact Center Agents+2
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Lead Center
CallRail
·Cloud Contact Centers+2
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Sprinklr Service
Sprinklr
·Cloud Contact Centers+2
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Sinch Contact Pro
Sinch
·Cloud Contact Centers+2
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Contact Center
Nextiva
·Cloud Contact Centers+2
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NEXT Platform
Nextiva
·Cloud Contact Centers+2
-
Syntrix
LivePerson
·Quality Assurance Tools+2
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Avaya Infinity Platform
Avaya
·Cloud Contact Centers+2
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LiveAgent Call Center
LiveAgent
·Cloud Contact Centers+2
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Five9 Workforce Engagement Management
Five9
·Cloud Contact Centers+2
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Five9 AI Agents
Five9
·AI Contact Center Agents+2
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Five9 Cloud Contact Center
Five9
·Cloud Contact Centers+2
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Call Center Agent
HeyHotel
·AI Contact Center Agents+2
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Voice Agent
HeyHotel
·AI Voice Agents+2
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Genesys Cloud CX
Genesys
·Cloud Contact Centers+2
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AI Conversation Expert
RingCentral
·Conversation Routing+2
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RingCentral Contact Center
RingCentral
·Cloud Contact Centers+2
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Quality Management
Invoca
·Quality Assurance Tools+2
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PreSense
Invoca
·Conversational Routing+2
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ELI Call Analysis
Entrata
·Contact Center Analytics+2
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Leasing Center
Entrata
·Cloud Contact Centers+2
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Dialpad AI
Dialpad
·Cloud Contact Centers+2
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Dialpad Support
Dialpad
·Cloud Contact Centers+2
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Dialpad AI Contact Center
Dialpad
·Cloud Contact Centers+2
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Keatext
Keatext
·Customer Sentiment Analysis+2
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Auto-QA & Improvement
Evaluagent
·Quality Assurance Tools+2
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CallTrackingMetrics
CTM
·Conversation Routing+2
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Talkdesk
BrixCRM
·Cloud Contact Centers+2
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TP.ai FAB Collect
TP
·AI Support Automation+2
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Service Quality
Matawan
·Quality Assurance Tools
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Conversational Insights
Zaion
·Customer Sentiment Analysis+2
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Agent Assist
Zaion
·AI Support Automation+2
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PHONETRACK 360
360.Agency
·Cloud Contact Centers+2
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Number Reputation Checker
Diabolocom
·Reputation Monitoring+2
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Omnichannel Contact Center
Diabolocom
·Cloud Contact Centers+2
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Intelligent Callback
Medallia
·Feedback Collection Tools+3
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Agent Coaching
Medallia
·Quality Assurance Tools+2
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Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
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Explorer
Sierra
·Customer Sentiment Analysis+2
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Vonage Contact Center
Vonage
·Cloud Contact Centers
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Agentforce Voice
Agentforce
·AI Voice Agents+2
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Talkdesk CXA Operations Center
Talkdesk
·AI Support Automation+2
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Talkdesk Interaction & Quality Analytics
Talkdesk
·Customer Sentiment Analysis+3
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Talkdesk Workforce Engagement
Talkdesk
·Workforce Optimization+2
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Talkdesk Omnichannel Engagement
Talkdesk
·Omnichannel Support Desks+2
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AppConnect
Talkdesk
·Cloud Contact Centers+2
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Talkdesk CX Cloud
Talkdesk
·Cloud Contact Centers+2
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AgentTrainer
LiveChat
·Quality Assurance Tools+2
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Zendesk Workforce Management
Zendesk
·Workforce Optimization+2
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Zendesk Quality Assurance
Zendesk
·Quality Assurance Tools+2
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Zendesk Contact Centre
Zendesk
·Cloud Contact Centers+2
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Twilio Flex
Twilio
·Cloud Contact Centers+2
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Omnichannel Messaging
Ringover
·Cloud Contact Centers+2
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Gorgias Voice
Gorgias
·Cloud Contact Centers+2
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Front
Front
·Cloud Contact Centers+3
4.5
Conversation Intelligence
Contentsquare
·Conversation Routing+3
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Salesforce Service Cloud
Salesforce Service Cloud
·Cloud Contact Centers+2
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Zoom Workforce Engagement
Zoom
·Workforce Optimization+2
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Zoom Contact Center
Zoom
·Cloud Contact Centers+2
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Cloud Contact CentersMainContact Center Analytics

Omnichannel cloud contact center with AI-driven analytics to enhance customer service operations.

Features

  • Distribute calls automatically with AI-powered distribution
  • Monitor calls for quality assurance and training
  • Route calls intelligently to the appropriate agents
  • Analyze contact center performance with detailed analytics
  • Implement interactive voice response (IVR) for efficient call handling
  • Optimize agent performance with AI-driven insights
  • Enhance customer interactions with AI receptionists
  • Generate AI-powered summaries and sentiment analysis
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