Quality Assurance Tools
2 products
AgentTrainer
LiveChat
·Quality Assurance Tools+2
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Zendesk Quality Assurance
Zendesk
·Quality Assurance Tools+4
-
Quality Assurance ToolsMainWorkforce OptimizationHelp Desk Platforms
AgentTrainer is a tool designed to enhance the performance of customer support agents by providing training and insights to improve their efficiency and service quality.
Features
- Generate training from past conversations
- Automate quality evaluations
- Pull data from LiveChat API continuously
- Aggregate metrics in real time
- Generate interactive quizzes from chat history
- Run chat simulations inside LiveChat
- Define customizable evaluation frameworks
- Review chats and update rankings in real time
Quality Assurance ToolsMainWorkforce OptimizationHelp Desk Platforms
AgentTrainer is a tool designed to enhance the performance of customer support agents by providing training and insights to improve their efficiency and service quality.
Features
- Generate training from past conversations
- Automate quality evaluations
- Pull data from LiveChat API continuously
- Aggregate metrics in real time
- Generate interactive quizzes from chat history
- Run chat simulations inside LiveChat
- Define customizable evaluation frameworks
- Review chats and update rankings in real time