Contact Center QA & Speech Analytics
24 products
Performance
Observe.AI
·Contact Center QA & Speech Analytics
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Insight
Observe.AI
·Contact Center QA & Speech Analytics
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Watchtower
Decagon
·Contact Center QA & Speech Analytics
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AlloIntelligence
AlloBrain
·Contact Center QA & Speech Analytics
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AI Scorecards
Solidroad
·Contact Center QA & Speech Analytics
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Process Improvements
Solidroad
·Contact Center QA & Speech Analytics
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QA & Benchmarking
Solidroad
·Contact Center QA & Speech Analytics
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Training Simulations
Solidroad
·Contact Center QA & Speech Analytics
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AI Coaching & Feedback
Solidroad
·Contact Center QA & Speech Analytics
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QA Automation
Solidroad
·Contact Center QA & Speech Analytics
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AI Conversation Intelligence
CloudTalk
·Contact Center QA & Speech Analytics+1
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Syntrix
LivePerson
·Contact Center QA & Speech Analytics+1
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AI Conversation Expert
RingCentral
·Contact Center QA & Speech Analytics
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Quality Management
Invoca
·Contact Center QA & Speech Analytics
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ELI Call Analysis
Entrata
·Contact Center QA & Speech Analytics
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AI Agent Observability
Evaluagent
·Contact Center QA & Speech Analytics
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Auto-QA & Improvement
Evaluagent
·Contact Center QA & Speech Analytics
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ANALYZE - Conversations & Agents
ILLUIN Technology
·Contact Center QA & Speech Analytics
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Conversational Insights
Zaion
·Contact Center QA & Speech Analytics
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Agent Coaching
Medallia
·Contact Center QA & Speech Analytics
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Feedae Quality Monitoring
Feedae
·Contact Center QA & Speech Analytics
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Talkdesk Interaction & Quality Analytics
Talkdesk
·Contact Center QA & Speech Analytics
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AgentTrainer
LiveChat
·Contact Center QA & Speech Analytics
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Zendesk Quality Assurance
Zendesk
·Contact Center QA & Speech Analytics+1
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Contact Center QA & Speech AnalyticsMain
Performance provides coaching programs tied to outcomes, helping improve agent performance and customer experience.
Features
- Analyze 100% of customer interactions
- Identify winning behaviors to standardize for all frontline teams
- Automatically generate coaching plans with universal team standards
- Track behavior change and see improvement over time
- Provide real-time assist for live agents
- Integrate with CRM, CCaaS, APIs & MCP
- Empower frontline employees with AI agents
- Ensure security, certifications, and responsible AI practices
Contact Center QA & Speech AnalyticsMain
Performance provides coaching programs tied to outcomes, helping improve agent performance and customer experience.
Features
- Analyze 100% of customer interactions
- Identify winning behaviors to standardize for all frontline teams
- Automatically generate coaching plans with universal team standards
- Track behavior change and see improvement over time
- Provide real-time assist for live agents
- Integrate with CRM, CCaaS, APIs & MCP
- Empower frontline employees with AI agents
- Ensure security, certifications, and responsible AI practices