Quality Assurance Tools

15 products

AI Scorecards
Solidroad
·Quality Assurance Tools+2
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Process Improvements
Solidroad
·Quality Assurance Tools+2
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QA & Benchmarking
Solidroad
·Quality Assurance Tools+2
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Training Simulations
Solidroad
·Quality Assurance Tools+2
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AI Coaching & Feedback
Solidroad
·Quality Assurance Tools+2
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QA Automation
Solidroad
·Quality Assurance Tools+2
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Syntrix
LivePerson
·Quality Assurance Tools+2
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Quality Management
Invoca
·Quality Assurance Tools+2
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Auto-QA & Improvement
Evaluagent
·Quality Assurance Tools+2
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Service Quality
Matawan
·Quality Assurance Tools
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Conversational Insights
Zaion
·Customer Sentiment Analysis+2
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Agent Coaching
Medallia
·Quality Assurance Tools+2
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Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
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AgentTrainer
LiveChat
·Quality Assurance Tools+2
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Zendesk Quality Assurance
Zendesk
·Quality Assurance Tools+2
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Quality Assurance ToolsMainContact Center AnalyticsAI Support Automation

AI Scorecards provide custom grading for agents, helping to assess and improve their performance based on specific criteria.

Features

  • Automatically grade every conversation based on custom criteria
  • Customize scorecards with specific metrics and weighting
  • Interpret multi-turn exchanges and customer emotions
  • Continuously improve scoring accuracy through calibration
  • Evaluate 100% of conversations with consistent logic
  • Embed team expertise into every evaluation
  • Establish automatic pass/fail triggers
  • Score agent decision-making with depth
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