Contact Center Analytics

50 products

GoTo Connect Contact Center
GoTo
·Cloud Contact Centers+1
-
AI Scorecards
Solidroad
·Quality Assurance Tools+2
-
QA & Benchmarking
Solidroad
·Quality Assurance Tools+2
-
QA Automation
Solidroad
·Quality Assurance Tools+2
-
Kixie Contact Center
Kixie
·Cloud Contact Centers+2
-
Power Contact Center
CallTools
·Cloud Contact Centers+2
-
Local Presence
Aloware
·Cloud Contact Centers+2
-
NumberGuard
Aloware
·Reputation Monitoring+2
-
Compliant Calling
Aloware
·Cloud Contact Centers+2
-
Contact Center Software
Aloware
·AI Contact Center Agents+2
-
Predictive Dialer
Voiptime Cloud
·Cloud Contact Centers+1
-
Hosted Auto Dialer
Voiptime Cloud
·Cloud Contact Centers+2
-
Blended Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Outbound Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Inbound Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Multichannel Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Convoso
Convoso
·Cloud Contact Centers+2
-
AI Conversation Intelligence
CloudTalk
·Contact Center Analytics+2
-
CloudTalk Business Phone System
CloudTalk
·Cloud Contact Centers+2
-
Sinch Contact Pro
Sinch
·Cloud Contact Centers+2
-
Five9 Workforce Engagement Management
Five9
·Cloud Contact Centers+2
-
Five9 Cloud Contact Center
Five9
·Cloud Contact Centers+2
-
Genesys Cloud CX
Genesys
·Cloud Contact Centers+2
-
AI Conversation Expert
RingCentral
·Conversation Routing+2
-
Quality Management
Invoca
·Quality Assurance Tools+2
-
PreSense
Invoca
·Conversational Routing+2
-
ELI Call Analysis
Entrata
·Contact Center Analytics+2
-
Dialpad AI
Dialpad
·Cloud Contact Centers+2
-
Dialpad AI Contact Center
Dialpad
·Cloud Contact Centers+2
-
Keatext
Keatext
·Customer Sentiment Analysis+2
-
Auto-QA & Improvement
Evaluagent
·Quality Assurance Tools+2
-
CallTrackingMetrics
CTM
·Conversation Routing+2
-
Talkdesk
BrixCRM
·Cloud Contact Centers+2
-
TP.ai FAB Collect
TP
·AI Support Automation+2
-
Conversational Insights
Zaion
·Customer Sentiment Analysis+2
-
Agent Assist
Zaion
·AI Support Automation+2
-
PHONETRACK 360
360.Agency
·Cloud Contact Centers+2
-
Number Reputation Checker
Diabolocom
·Reputation Monitoring+2
-
Omnichannel Contact Center
Diabolocom
·Cloud Contact Centers+2
-
Intelligent Callback
Medallia
·Feedback Collection Tools+3
-
Agent Coaching
Medallia
·Quality Assurance Tools+2
-
Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
-
Explorer
Sierra
·Customer Sentiment Analysis+2
-
Talkdesk CXA Operations Center
Talkdesk
·AI Support Automation+2
-
Talkdesk Interaction & Quality Analytics
Talkdesk
·Customer Sentiment Analysis+3
-
Talkdesk Workforce Engagement
Talkdesk
·Workforce Optimization+2
-
AppConnect
Talkdesk
·Cloud Contact Centers+2
-
Conversation Intelligence
Contentsquare
·Conversation Routing+3
-
Zoom Workforce Engagement
Zoom
·Workforce Optimization+2
-
Zoom Contact Center
Zoom
·Cloud Contact Centers+2
-
Cloud Contact CentersMainContact Center Analytics

Omnichannel cloud contact center with AI-driven analytics to enhance customer service operations.

Features

  • Distribute calls automatically with AI-powered distribution
  • Monitor calls for quality assurance and training
  • Route calls intelligently to the appropriate agents
  • Analyze contact center performance with detailed analytics
  • Implement interactive voice response (IVR) for efficient call handling
  • Optimize agent performance with AI-driven insights
  • Enhance customer interactions with AI receptionists
  • Generate AI-powered summaries and sentiment analysis
View full profile