Marketing automation driven by product and behavioral data: email, push, SMS and in-app messages triggered by what users do.

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About Customer.io

Customer.io lets marketing and product teams send messages based on what each person actually does in a product or on a website. Events and attributes are sent to the platform, where teams build segments and design automated journeys in a visual workflow builder, with branches, delays and A/B tests. Messages go out by email, push notification, SMS, in-app message or webhook, and transactional messages can be sent through the same system. A data pipelines product collects first-party customer data and routes it to other tools. It is mostly used by SaaS, mobile app and subscription businesses for onboarding, activation, retention and lifecycle campaigns.

Listed inMarketing AutomationasMarketing Automation Platforms

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Reviews

1
Quick review
Nicolas G.

Marketing·Expert admin·lemlist·France

5
October 2026

Customer.io is a great tool for lifecycle marketing. The platform is flexible, easy to use, and makes it simple to build automated campaigns based on user behavior. It helps us deliver the right message at the right time and manage our customer journeys efficiently. Highly recommended!

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Features

Automate customer messaging workflows
Segment audiences based on behavior
Trigger messages based on user actions
Personalize communications with dynamic content
Track and analyze campaign performance
Integrate with third-party applications
Send targeted emails and push notifications
A/B test messaging strategies
About
Founded2012
HeadquartersBeaverton, USA
Employees300 – 1 000
customer.io

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