Gainsight

Gainsight sells software for teams responsible for keeping and growing existing customers. Gainsight CS, its customer success platform, combines data from the CRM, product usage and support into health scores, and gives customer success managers playbooks, tasks, success plans and renewal forecasts. Gainsight PX covers product experience, with product analytics and in-app guides and surveys to drive adoption. Gainsight Customer Communities provides an online community for self-service, feedback and customer engagement. Used together, these products help companies spot churn risk early and find expansion opportunities. It is used mostly by B2B software companies with dedicated customer success, product and community teams.