Call Center / Contact Center
45 products
Cloud Contact CentersWorkforce OptimizationVoice AnalyticsQuality Assurance ToolsContact Center Analytics
Genesys Cloud CX
Genesys
·Cloud Contact Centers+2
-
AI Conversation Expert
RingCentral
·Conversation Routing+2
-
RingCentral Contact Center
RingCentral
·Cloud Contact Centers+2
-
Quality Management
Invoca
·Quality Assurance Tools+2
-
PreSense
Invoca
·Conversational Routing+2
-
ELI Call Analysis
Entrata
·Contact Center Analytics+2
-
Leasing Center
Entrata
·Cloud Contact Centers+2
-
Dialpad AI
Dialpad
·Cloud Contact Centers+2
-
Dialpad Support
Dialpad
·Cloud Contact Centers+2
-
Dialpad AI Contact Center
Dialpad
·Cloud Contact Centers+2
-
Keatext
Keatext
·Customer Sentiment Analysis+2
-
Auto-QA & Improvement
Evaluagent
·Quality Assurance Tools+2
-
CallTrackingMetrics
CTM
·Conversation Routing+2
-
Talkdesk
BrixCRM
·Cloud Contact Centers+2
-
TP.ai FAB Collect
TP
·AI Support Automation+2
-
Service Quality
Matawan
·Quality Assurance Tools
-
Conversational Insights
Zaion
·Customer Sentiment Analysis+2
-
Agent Assist
Zaion
·AI Support Automation+2
-
PHONETRACK 360
360.Agency
·Cloud Contact Centers+2
-
Number Reputation Checker
Diabolocom
·Reputation Monitoring+2
-
Omnichannel Contact Center
Diabolocom
·Cloud Contact Centers+2
-
Intelligent Callback
Medallia
·Feedback Collection Tools+3
-
Agent Coaching
Medallia
·Quality Assurance Tools+2
-
Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
-
Explorer
Sierra
·Customer Sentiment Analysis+2
-
Vonage Contact Center
Vonage
·Cloud Contact Centers
-
Agentforce VoicePlatform
Agentforce
·AI Voice Agents+2
-
Talkdesk CXA Operations Center
Talkdesk
·AI Support Automation+2
-
Talkdesk Interaction & Quality Analytics
Talkdesk
·Customer Sentiment Analysis+3
-
Talkdesk Workforce Engagement
Talkdesk
·Workforce Optimization+2
-
Talkdesk Omnichannel Engagement
Talkdesk
·Omnichannel Support Desks+2
-
AppConnect
Talkdesk
·Cloud Contact Centers+2
-
Talkdesk CX Cloud
Talkdesk
·Cloud Contact Centers+2
-
AgentTrainer
LiveChat
·Quality Assurance Tools+2
-
Zendesk Workforce Management
Zendesk
·Workforce Optimization+2
-
Zendesk Quality Assurance
Zendesk
·Quality Assurance Tools+2
-
Zendesk Contact Centre
Zendesk
·Cloud Contact Centers+2
-
Twilio Flex
Twilio
·Cloud Contact Centers+2
-
Omnichannel Messaging
Ringover
·Cloud Contact Centers+2
-
Gorgias Voice
Gorgias
·Cloud Contact Centers+2
-
Front
Front
·Cloud Contact Centers+3
-
Conversation Intelligence
Contentsquare
·Conversation Routing+3
-
Salesforce Service Cloud
Salesforce Service Cloud
·Cloud Contact Centers+2
-
Zoom Workforce EngagementCore Product
Zoom
·Workforce Optimization+2
-
Zoom Contact CenterCore Product
Zoom
·Cloud Contact Centers+2
-
Cloud Contact CentersMainAI Contact Center AgentsContact Center Analytics
Genesys Cloud CX is an AI-powered platform that enhances customer experience by orchestrating better interactions and improving business operations. It integrates various communication channels and provides tools for workforce optimization, analytics, and customer journey management.
Features
- Orchestrate customer interactions using AI
- Integrate multiple communication channels
- Optimize workforce with AI-powered tools
- Manage customer journeys effectively
- Analyze interactions with conversational intelligence
- Distribute calls automatically with ACD
- Enhance digital engagement through web messaging
- Forecast workforce needs accurately
Cloud Contact CentersMainAI Contact Center AgentsContact Center Analytics
Genesys Cloud CX is an AI-powered platform that enhances customer experience by orchestrating better interactions and improving business operations. It integrates various communication channels and provides tools for workforce optimization, analytics, and customer journey management.
Features
- Orchestrate customer interactions using AI
- Integrate multiple communication channels
- Optimize workforce with AI-powered tools
- Manage customer journeys effectively
- Analyze interactions with conversational intelligence
- Distribute calls automatically with ACD
- Enhance digital engagement through web messaging
- Forecast workforce needs accurately