Contact Center Analytics

52 products

AlloLive Assist
AlloBrain
·AI Support Automation+2
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AlloIntelligence
AlloBrain
·Contact Center Analytics+1
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GoTo Connect Contact Center
GoTo
·Cloud Contact Centers+1
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AI Scorecards
Solidroad
·Quality Assurance Tools+2
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QA & Benchmarking
Solidroad
·Quality Assurance Tools+2
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QA Automation
Solidroad
·Quality Assurance Tools+2
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Kixie Contact Center
Kixie
·Cloud Contact Centers+2
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Power Contact Center
CallTools
·Cloud Contact Centers+2
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Local Presence
Aloware
·Cloud Contact Centers+2
-
NumberGuard
Aloware
·Reputation Monitoring+2
-
Compliant Calling
Aloware
·Cloud Contact Centers+2
-
Contact Center Software
Aloware
·AI Contact Center Agents+2
-
Predictive Dialer
Voiptime Cloud
·Cloud Contact Centers+1
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Hosted Auto Dialer
Voiptime Cloud
·Cloud Contact Centers+2
-
Blended Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Outbound Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Inbound Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Multichannel Call Center Software
Voiptime Cloud
·Cloud Contact Centers+2
-
Convoso
Convoso
·Cloud Contact Centers+2
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AI Conversation Intelligence
CloudTalk
·Contact Center Analytics+2
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CloudTalk Business Phone System
CloudTalk
·Cloud Contact Centers+2
-
Sinch Contact Pro
Sinch
·Cloud Contact Centers+2
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Five9 Workforce Engagement Management
Five9
·Cloud Contact Centers+2
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Five9 Cloud Contact Center
Five9
·Cloud Contact Centers+2
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Genesys Cloud CX
Genesys
·Cloud Contact Centers+2
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AI Conversation Expert
RingCentral
·Conversation Routing+2
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Quality Management
Invoca
·Quality Assurance Tools+2
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PreSense
Invoca
·Conversational Routing+2
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ELI Call Analysis
Entrata
·Contact Center Analytics+2
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Dialpad AI
Dialpad
·Cloud Contact Centers+2
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Dialpad AI Contact Center
Dialpad
·Cloud Contact Centers+2
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Keatext
Keatext
·Customer Sentiment Analysis+2
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Auto-QA & Improvement
Evaluagent
·Quality Assurance Tools+2
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CallTrackingMetrics
CTM
·Conversation Routing+2
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Talkdesk
BrixCRM
·Cloud Contact Centers+2
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TP.ai FAB Collect
TP
·AI Support Automation+2
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Conversational Insights
Zaion
·Customer Sentiment Analysis+2
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Agent Assist
Zaion
·AI Support Automation+2
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PHONETRACK 360
360.Agency
·Cloud Contact Centers+2
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Number Reputation Checker
Diabolocom
·Reputation Monitoring+2
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Omnichannel Contact Center
Diabolocom
·Cloud Contact Centers+2
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Intelligent Callback
Medallia
·Feedback Collection Tools+3
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Agent Coaching
Medallia
·Quality Assurance Tools+2
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Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
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Explorer
Sierra
·Customer Sentiment Analysis+2
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Talkdesk CXA Operations Center
Talkdesk
·AI Support Automation+2
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Talkdesk Interaction & Quality Analytics
Talkdesk
·Customer Sentiment Analysis+3
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Talkdesk Workforce Engagement
Talkdesk
·Workforce Optimization+2
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AppConnect
Talkdesk
·Cloud Contact Centers+2
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Conversation Intelligence
Contentsquare
·Conversation Routing+3
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Zoom Workforce Engagement
Zoom
·Workforce Optimization+2
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Zoom Contact Center
Zoom
·Cloud Contact Centers+2
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AI Support AutomationMainAI Contact Center AgentsContact Center Analytics

AlloLive Assist is an augmented agent solution that combines AI capabilities with human interaction to enhance customer support and service efficiency.

Features

  • Provide real-time conversation transcription
  • Automatically generate call summaries and next steps
  • Deliver smart, real-time suggestions during calls
  • Integrate seamlessly with existing CRM systems
  • Reduce agent onboarding time with AI-guided training
  • Eliminate manual data entry post-call
  • Ensure compliance with real-time script guidance
  • Analyze 100% of customer calls for insights
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