Contact Center Analytics
28 products
Genesys Cloud CX
Genesys
·Cloud Contact Centers+2
-
AI Conversation Expert
RingCentral
·Conversation Routing+2
-
Quality Management
Invoca
·Quality Assurance Tools+2
-
PreSense
Invoca
·Conversational Routing+2
-
ELI Call Analysis
Entrata
·Contact Center Analytics+2
-
Dialpad AI
Dialpad
·Cloud Contact Centers+2
-
Dialpad AI Contact Center
Dialpad
·Cloud Contact Centers+2
-
Keatext
Keatext
·Customer Sentiment Analysis+2
-
Auto-QA & Improvement
Evaluagent
·Quality Assurance Tools+2
-
CallTrackingMetrics
CTM
·Conversation Routing+2
-
Talkdesk
BrixCRM
·Cloud Contact Centers+2
-
TP.ai FAB Collect
TP
·AI Support Automation+2
-
Conversational Insights
Zaion
·Customer Sentiment Analysis+2
-
Agent Assist
Zaion
·AI Support Automation+2
-
PHONETRACK 360
360.Agency
·Cloud Contact Centers+2
-
Number Reputation Checker
Diabolocom
·Reputation Monitoring+2
-
Omnichannel Contact Center
Diabolocom
·Cloud Contact Centers+2
-
Intelligent Callback
Medallia
·Feedback Collection Tools+3
-
Agent Coaching
Medallia
·Quality Assurance Tools+2
-
Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
-
Explorer
Sierra
·Customer Sentiment Analysis+2
-
Talkdesk CXA Operations Center
Talkdesk
·AI Support Automation+2
-
Talkdesk Interaction & Quality Analytics
Talkdesk
·Customer Sentiment Analysis+3
-
Talkdesk Workforce Engagement
Talkdesk
·Workforce Optimization+2
-
AppConnect
Talkdesk
·Cloud Contact Centers+2
-
Conversation Intelligence
Contentsquare
·Conversation Routing+3
-
Zoom Workforce EngagementCore Product
Zoom
·Workforce Optimization+2
-
Zoom Contact CenterCore Product
Zoom
·Cloud Contact Centers+2
-
Cloud Contact CentersMainAI Contact Center AgentsContact Center Analytics
Genesys Cloud CX is an AI-powered platform that enhances customer experience by orchestrating better interactions and improving business operations. It integrates various communication channels and provides tools for workforce optimization, analytics, and customer journey management.
Features
- Orchestrate customer interactions using AI
- Integrate multiple communication channels
- Optimize workforce with AI-powered tools
- Manage customer journeys effectively
- Analyze interactions with conversational intelligence
- Distribute calls automatically with ACD
- Enhance digital engagement through web messaging
- Forecast workforce needs accurately
Cloud Contact CentersMainAI Contact Center AgentsContact Center Analytics
Genesys Cloud CX is an AI-powered platform that enhances customer experience by orchestrating better interactions and improving business operations. It integrates various communication channels and provides tools for workforce optimization, analytics, and customer journey management.
Features
- Orchestrate customer interactions using AI
- Integrate multiple communication channels
- Optimize workforce with AI-powered tools
- Manage customer journeys effectively
- Analyze interactions with conversational intelligence
- Distribute calls automatically with ACD
- Enhance digital engagement through web messaging
- Forecast workforce needs accurately