Voice Analytics
2 products
Feedae Quality Monitoring
Feedae
·Quality Assurance Tools+2
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Conversation Intelligence
Contentsquare
·Conversation Routing+3
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Quality Assurance ToolsMainContact Center AnalyticsVoice Analytics
Feedae Quality Monitoring is an AI-driven solution that automates call analysis to detect issues and improve service quality in call centers.
Features
- Automate call quality evaluation with AI scoring
- Analyze calls with real-time dashboards and detailed criteria
- Detect and alert on non-compliant or problematic behaviors
- Provide text-based justifications for each evaluation criterion
- Customize evaluation grids based on business needs
- Filter and export analyzed calls by various parameters
- Integrate existing evaluation criteria without redesign
- Enable natural language queries for call insights
Quality Assurance ToolsMainContact Center AnalyticsVoice Analytics
Feedae Quality Monitoring is an AI-driven solution that automates call analysis to detect issues and improve service quality in call centers.
Features
- Automate call quality evaluation with AI scoring
- Analyze calls with real-time dashboards and detailed criteria
- Detect and alert on non-compliant or problematic behaviors
- Provide text-based justifications for each evaluation criterion
- Customize evaluation grids based on business needs
- Filter and export analyzed calls by various parameters
- Integrate existing evaluation criteria without redesign
- Enable natural language queries for call insights