Crisp

Crisp gives support and sales teams one place to talk with customers. A chat widget is added to the website, and conversations from it arrive in a shared inbox together with email, WhatsApp, Messenger, Instagram and other channels, so several teammates can answer and hand over without losing context. The suite also includes a knowledge base for self-service answers, a chatbot builder, an AI agent trained on the company's content that replies to common questions, a simple CRM with contact profiles, campaigns for outbound messages, and analytics. Pricing is per workspace instead of per agent. It is a French company, used mainly by startups, online shops and small and mid-sized businesses.