Watchtower
No reviews yetAlways on QA for continuous monitoring and quality assurance of AI agents.
Contact Center QA & Speech Analytics
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Features
Monitor customer conversations in real time
Apply natural language flagging criteria
Filter interactions by CSAT, support channel, and more
Conduct continuous monitoring with flexible time windows
Surface compliance risks and sentiment issues instantly
Organize findings into custom categories
Score interactions using flexible rubric scoring
Drill down into conversation details from dashboards
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