Explorer
Explorer allows users to analyze agent performance with deep research capabilities, identify conversations needing extra attention, and run multivariate tests to optimize agent performance.
Customer Sentiment AnalysisContact Center AnalyticsAI Contact Center Agents
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Features
Deliver weekly briefings on key trends and recommendations
Surface patterns and opportunities in customer conversations
Provide immediate answers to complex questions in natural language
Generate specific, actionable improvements for agents
Automatically implement improvements with Ghostwriter
Measure agent performance before and after changes
Share analyses across teams and branch off queries
Dive deeper into data with follow-up questions
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