Evaluagent provides call center quality assurance (QA) software that automates the evaluation of conversations across all channels. Their platform helps in coaching, training, and motivating agents to improve performance.
About Evaluagent
Evaluagent specializes in developing software solutions for call centers, focusing on quality assurance and performance improvement. Their platform includes features such as Auto-QA, coaching, performance management, and AI agent management. The software integrates with existing systems to provide comprehensive visibility and management tools for both human and AI agents, ensuring high-quality customer interactions.
Quality Assurance ToolsContact Center AnalyticsAI Support AutomationAI Customer Service AgentsAI Safety Guardrails
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