Shared inbox for customer-facing teams: email, chat and SMS in one place, with assignments, internal comments and automation.
4.51 review
Every review is from a verified employee
Overall
4.5
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Rating by dimension
Setup and Onboarding as a user4.0
Customer support5.0
Ease of use4.5
Value for money4.0
Features & innovations5.0
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Classic review
Kevin B.
Product·Expert admin·PrettyWhale.ai·France·used it More than 2 years
4.5
July 2026Best tool for service's support
I’ve rolled out Front to manage support for a 35-person BPO (business process outsourcing) operation. It’s exactly the tool I was looking for: not just ticketing management, but proper workload management. It’s an excellent tool for this, enabling us to really manage the teams and improve customer satisfaction. Very satisfied!