Front is a customer service platform that combines client communication, automation, and analytics to deliver exceptional service at scale. It is designed to unify teams, conversations, and AI into one coordinated system for efficient customer operations.
4.51 review
Every review is from a verified employee
Overall
4.5
1 review
5
1
4
0
3
0
2
0
1
0
Rating by dimension
Setup and Onboarding as a user4.0
Customer support5.0
Ease of use4.5
Value for money4.0
Features & innovations5.0
AI overview
Showing 1 review
Classic review
Kevin B.
Expert admin·PrettyWhale.ai·France·used it More than 2 years
4.5
July 2026Best tool for service's support
I’ve rolled out Front to manage support for a 35-person BPO (business process outsourcing) operation. It’s exactly the tool I was looking for: not just ticketing management, but proper workload management. It’s an excellent tool for this, enabling us to really manage the teams and improve customer satisfaction. Very satisfied!