FrontA verified review on Soft AtlasBest tool for service's support
Kevin B., PrettyWhale.ai4.5/5
Classic review
Kevin B.
Expert admin·PrettyWhale.ai·France·used it More than 2 years
4.5
July 2026I’ve rolled out Front to manage support for a 35-person BPO (business process outsourcing) operation. It’s exactly the tool I was looking for: not just ticketing management, but proper workload management. It’s an excellent tool for this, enabling us to really manage the teams and improve customer satisfaction. Very satisfied!
Pros
- Highly advanced automation management
- Extensive customisation options
- Promising early stages of AI integration
Cons
- The way threaded discussions are managed could be improved. It can sometimes be confusing to see email threads consolidated when you aren’t expecting it.
- A little bit
Ratings by dimension
4/5Setup and Onboarding as a user
5/5Customer support
4.5/5Ease of Use
4/5Value for Money
5/5Features & Innovations