Inbenta

Inbenta provides conversational AI software for customer experience teams. Its Encore platform retrieves pre-validated answers from a structured knowledge layer instead of generating them freely, which is intended to keep responses controlled and auditable. On top of it, companies deploy chat and voice assistants, AI agents, enterprise search and workflow automation, and give human agents a live assist tool with sentiment analysis, translation and response suggestions. An interactive demo tool, added through the Horizn acquisition, supports product marketing. The company sells to large enterprises in sectors such as banking, travel and retail, and has operations in the United States and Spain.