K
Kayako

Kay AI Agent

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Kay is Kayako's AI support agent that integrates with existing help desks like Zendesk, Freshdesk, Intercom, or the Kayako helpdesk to automate ticket resolution, draft replies, and perform actions without requiring migration.

AI Support AutomationAI ChatbotsAI Contact Center Agents

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Features

Resolve tickets automatically using AI
Provide 24/7 automated chat assistance
Auto-classify and route tickets with AI ticket triage
Suggest responses based on ticket context and knowledge base
Learn continuously from resolved tickets to improve performance
Summarize long ticket threads with one click
Transcribe and summarize call recordings
Respond instantly in over 100 languages

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