Microsoft Dynamics 365

Microsoft Dynamics 365 is a family of business applications that companies can adopt one at a time or together. On the CRM side it includes Sales, Customer Service, Field Service and marketing applications; on the ERP side, Finance, Supply Chain Management, Commerce and Business Central for smaller companies. The applications share a common data model, run on Azure, and work with Microsoft 365 tools such as Outlook, Teams and Excel. The Power Platform lets teams customize them, build reports and automate processes, and Copilot adds AI assistance across the applications. It is used by mid-size and large organizations, often those already equipped with Microsoft software.