Salesforce's customer service software: cases from phone, email, chat and social handled on one agent console.
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Employee at Flynt
Expert admin·France
4.5
October 2026Salesforce's main strength is customization: everything can be tailored, and it integrates with a wide range of external tools. You can automate it directly with your own SaaS to keep data consistent across platforms, and even set up payment orchestration with payment platforms to build an in-house billing tool. All that flexibility comes with a steep learning curve. If you're not ready to dedicate time to mastering it, it may not be the right CRM for you.