ServiceNow

ServiceNow is a cloud platform on which large organizations run their internal service workflows. It started with IT Service Management, where incidents, requests and changes are tracked as tickets, and extended the same model to other functions: IT Operations Management and IT Asset Management for infrastructure and equipment, HR Service Delivery for employee requests, Customer Service Management, Field Service Management, Security Operations, Governance, Risk and Compliance, and Strategic Portfolio Management. All applications share one data model and a workflow engine, and customers can build their own apps and AI agents on the platform. ServiceNow is used mainly by large enterprises and public sector organizations.