Jira Service Management

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IT service desk from Atlassian: requests, incidents, changes and assets, linked to the Jira work of dev teams.

atlassian.com
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About Jira Service Management

Jira Service Management is Atlassian's service desk software. Employees or customers submit requests through a portal, email or chat, and agents handle them in queues with service level targets and automation rules. It covers the main IT service management practices: request, incident, problem and change management, plus asset and configuration management and on-call alerting. Because it is built on Jira, tickets can be linked to the issues that development teams work on, and a knowledge base in Confluence can deflect common requests. It is used by IT and operations teams, and by HR, legal and facilities teams.

Listed inIT Service & Asset ManagementasITSM Platforms

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Features

Manage service requests efficiently
Automate workflows for IT teams
Track incidents in real time
Collaborate with teams on service issues
Customize service portals for users
Integrate with other Atlassian tools
Analyze service performance metrics
Provide self-service options for users
About
Founded2002
HeadquartersSydney, Australia
Employees> 10 000
atlassian.com/software/jira/service-management

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