Vocalcom

Vocalcom provides contact center software for customer service, sales and debt collection teams. Its platform handles voice, email, chat, social messaging and WhatsApp calls in one agent desktop, with routing, progressive and predictive dialing, IVR flows and supervision. AI agents can answer and resolve customer requests on their own, while agent assist gives human agents real-time guidance, call summaries and compliance checks. Quality monitoring scores calls against scripts and regulations, and BI dashboards track hundreds of KPIs. The platform runs in the cloud, on premises or in hybrid mode and integrates with CRM systems. Customers include banks, insurers, telecom operators, BPOs and retailers.