Zoom

Zoom is best known for Zoom Meetings, its video conferencing software, and has grown into a wider communications suite. Zoom Phone replaces the office phone system, Zoom Webinars & Events hosts large online sessions, and team chat, whiteboards and documents sit in the same application. For customer service, Zoom Contact Center, Zoom Virtual Agent and Zoom Workforce Engagement handle inbound requests and agent staffing, while Zoom Revenue Accelerator analyses sales conversations. The AI Companion summarises meetings and drafts content from them. Workvivo adds an employee communication platform, and Bonsai and BrightHire cover client work management and interviewing. Zoom is used by organisations of all sizes, schools and public bodies.