Mayday

Mayday builds a knowledge management platform for customer service teams. Mayday Knowledge centralizes procedures, product information and troubleshooting guides, and pushes the relevant content to agents directly inside their CRM or contact center tool, so they spend less time searching. Mayday Selfcare publishes the same knowledge to customers through a help center, FAQ and widget, so they can resolve simple requests on their own. Mayday Academy trains agents with gamified modules linked to the knowledge base, and Mayday AI adds agents that help write, maintain and retrieve content. It is used by support teams and contact centers, mainly in France, in sectors such as retail, insurance, banking and energy.