Front is a customer service platform that combines client communication, automation, and analytics to deliver exceptional service at scale. It is designed to unify teams, conversations, and AI into one coordinated system for efficient customer operations.

About Front

Front provides a modern customer experience platform for B2B teams, focusing on complex customer operations. It integrates multiple tools and systems into a unified platform to manage high-stakes customer interactions, offering solutions for various industries including financial services, logistics, manufacturing, and more.

Cloud Contact CentersOmnichannel MessagingShared InboxesHelp Desk Platforms

Media

No media yet
Screenshots and product tours appear here once the vendor claims this page.

Reviews

1
Classic review
Kevin B.

Expert admin·PrettyWhale.ai·France·used it More than 2 years

4.5
July 2026

Best tool for service's support

I’ve rolled out Front to manage support for a 35-person BPO (business process outsourcing) operation. It’s exactly the tool I was looking for: not just ticketing management, but proper workload management. It’s an excellent tool for this, enabling us to really manage the teams and improve customer satisfaction. Very satisfied!

Features

Unify team communications in one platform
Automate customer service workflows
Analyze customer interactions
Coordinate AI-driven customer operations
Integrate with multiple communication channels
Manage shared inboxes
Track customer service metrics
Facilitate team collaboration on customer queries

Success Cases

No success cases yet.

About
HeadquartersParis, USA
Employees1 000 – 10 000
front.com

Alternatives & competitors