Front

Front brings customer conversations from email, live chat, SMS, social media and other channels into one shared workspace. Each message can be assigned to an owner, discussed in internal comments next to the thread, and routed or tagged by rules, so nothing depends on forwarding or copying colleagues. The product also includes a knowledge base, a chat widget, AI features that draft and summarize replies, and analytics on response times and workload. Integrations show data from the CRM and other systems beside the conversation. It is used by support, account management and operations teams, often in B2B services, logistics, financial services and manufacturing, where requests involve several people.