Gladly

Gladly builds a customer experience platform for consumer and retail brands that organizes service around people instead of tickets. Every customer gets a single lifelong conversation timeline that spans chat, voice, email, SMS and social, so AI agents and human agents see the full history and context. Its AI answers service questions, handles returns and order issues, and acts as a shopping assistant on the brand's website, recommending products and helping complete purchases. Human teams receive routed conversations, customer profiles, AI assistance and reporting. Ecommerce and CX teams configure how the AI recommends and responds without engineering work. Gladly mainly serves mid-market and enterprise brands in retail, apparel and media.