HappyFox

HappyFox develops support software for teams that handle customer and employee requests. Its help desk brings email, phone, chat and social requests into one ticket queue, with routing rules, a self-service knowledge base, custom fields, reporting and AI agents that take over repetitive tasks. The company also sells an IT service desk for internal IT teams, an AI chatbot for customer, IT and sales questions on websites, Slack, Teams and WhatsApp, an employee support assistant, and a workflow automation product for approvals and cross-team processes. Newer products cover support quality assurance, CRM and answer engine optimization. Customers range from small businesses to enterprises in ecommerce, education, healthcare and government.