Siit

Siit is a service desk for requests that employees send to internal teams such as IT, HR and finance. Employees ask for help in Slack or Microsoft Teams, and the request becomes a ticket that is routed to the right team with the context it needs. The product connects to the HR system, the identity provider and device management tools, so agents see who the employee is, which equipment and which applications they have. Workflows and AI agents handle routine cases, such as granting access to an application or answering a policy question, without human intervention. Siit is used by IT and operations teams in growing and mid-sized companies.