Freshworks
3.0· 1 reviewUnclaimed pageMainly Customer ExperienceAlso active in HR & Talent,Marketing,IT & Security,SalesFreshworks Inc. is a leading provider of cloud-based business software solutions designed to help companies better engage and support their customers. The company offers a suite of products including customer support, sales, marketing, and IT service management tools.
About Freshworks
Freshworks provides a range of software products that cater to different business needs, such as Freshdesk for customer support, Freshsales for CRM, Freshservice for IT service management, and Freshmarketer for marketing automation. These tools are designed to enhance customer engagement, streamline operations, and improve overall business efficiency.
How teams use Freshworks
1 Soft Atlas article
Media
Reviews
1
Customer Success·Administrator·Pleo·France
Freshworks gère nos tickets support, notre help center et notre chatbot IA, et on est en train d'unifier les bots de toutes les équipes en un seul bot Freshworks avec une base de contenu et un design uniques. C'est un outil très complet qui sort de nouvelles fonctionnalités très vite. Le revers, c'est la rigidité : beaucoup de choses proposées, pas toujours abouties. Faire du QA sur les tickets support et bot est très difficile en natif, on a dû ajouter un outil dédié rien que pour ça. Les tickets remontent dans Vitally, ce qui aide.
Alternatives & competitors
PipedriveCRM★4.7/5
ZendeskCustomer Support★4.0/5
ServiceNowCustomer SupportNo reviews yet
IntercomCustomer Support★5.0/5
AsanaIT Service & Asset ManagementNo reviews yet
HubSpotMarketing Automation★4.3/5
ZohoCRMNo reviews yet
OutreachSales EnablementNo reviews yet
TeamleaderProject ManagementNo reviews yet
SugarCRMCRMNo reviews yet
AtlassianNo reviews yet
SierraAI AgentsNo reviews yet