Freshworks

Freshworks publishes a family of cloud applications for teams that serve customers and employees. Freshdesk is a help desk that gathers requests from email, phone, chat and social channels into tickets, with automations and a knowledge base, and Freshchat adds messaging on web, mobile and social apps. Freshservice applies the same approach to IT service management, with incident, change and asset management. Freshsales is a CRM for managing leads and deals, and Freshmarketer covers email campaigns and marketing automation. The products share an AI assistant named Freddy. Freshworks is used by small and mid-sized businesses and by larger companies looking for an alternative to heavier enterprise suites.