Plain

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AI support infrastructure for B2B teams to build flexible support systems with no-code or all-code options.

London, UK10 – 50 employeesplain.com

AI support infrastructure for B2B teams to build flexible support systems with no-code or all-code options.

plain.com

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About Plain

Plain provides AI-powered support infrastructure tailored for B2B teams, allowing them to create customized support systems using either no-code or all-code solutions. The platform integrates various communication channels such as Slack, MS Teams, email, and in-product messaging into a single workspace. This enables teams to manage conversations efficiently, gather insights, and enhance customer interactions. Plain's infrastructure is designed to scale with businesses, ensuring that support operations grow seamlessly alongside the company.

Listed inConversational AIasAI Customer Service Agents

How teams use Plain

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Features

Triage support requests automatically

Investigate issues using existing knowledge sources

Assist team by integrating with existing tools and platforms

Route customer inquiries based on predefined criteria

Provide source-linked answers for verification

Customize communication tone and escalation rules

Operate in shadow mode to test responses before going live

Hand off to human agents when necessary

Tech stack

20 tools across 4 domains: Tech & Product 40%, Business 35%, Productivity & Collaboration 10%, HR 10%. Including Product & Web Analytics, AI Assistants, Advertising, AI Agent Platforms.