Elium

Elium turns know-how spread across teams, tools and inboxes into one governed source of truth: verified, current and permission-aware, so people and AI agents see only what they are meant to. Every article carries an owner, a review date and an approval workflow, and every answer is tracked, whether it was served, missed or is at risk. Gaps and outdated content are flagged and routed to an owner, with a human in the loop.

Three teams get the most from it. Global operations keep procedures correct across sites and languages. Customer service teams answer faster and more consistently. IT support teams cut repeat tickets by making the answer findable the first time.

Elium connects to Microsoft 365, SharePoint, Teams, Slack, Google Workspace, Salesforce, ServiceNow, Zendesk, Jira, Confluence and Notion, and exposes knowledge to AI tools through an MCP server, a GraphQL API and a search API. It works behind Microsoft Copilot, Glean, Dust and in-house assistants rather than replacing them.

Built and hosted in Europe, ISO 27001 certified, GDPR-compliant with a DPO and a DPA, and available as SaaS or private cloud, including French hosting on SecNumCloud-qualified infrastructure. Founded in 2008 and independently owned, Elium is trusted by 150+ organisations including VINCI Energies, Fnac Darty, L'Oréal and SPIE.