AI support infrastructure for B2B teams to build flexible support systems with no-code or all-code options.

About Plain

Plain provides AI-powered support infrastructure tailored for B2B teams, allowing them to create customized support systems using either no-code or all-code solutions. The platform integrates various communication channels such as Slack, MS Teams, email, and in-product messaging into a single workspace. This enables teams to manage conversations efficiently, gather insights, and enhance customer interactions. Plain's infrastructure is designed to scale with businesses, ensuring that support operations grow seamlessly alongside the company.

Listed inConversational AIasAI Customer Service Agents

How teams use Plain

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Features

Triage support requests automatically
Investigate issues using existing knowledge sources
Assist team by integrating with existing tools and platforms
Route customer inquiries based on predefined criteria
Provide source-linked answers for verification
Customize communication tone and escalation rules
Operate in shadow mode to test responses before going live
Hand off to human agents when necessary
About
HeadquartersLondon, UK
Employees10 – 50
plain.com