Shared inbox for customer-facing teams: email, chat and SMS in one place, with assignments, internal comments and automation.
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Front brings customer conversations from email, live chat, SMS, social media and other channels into one shared workspace. Each message can be assigned to an owner, discussed in internal comments next to the thread, and routed or tagged by rules, so nothing depends on forwarding or copying colleagues. The product also includes a knowledge base, a chat widget, AI features that draft and summarize replies, and analytics on response times and workload. Integrations show data from the CRM and other systems beside the conversation. It is used by support, account management and operations teams, often in B2B services, logistics, financial services and manufacturing, where requests involve several people.
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Reviews
2
Product·Expert admin·PrettyWhale.ai·France·used it More than 2 years
Best tool for customer support
I’ve rolled out Front to manage support for a 35-person BPO (business process outsourcing) operation. It’s exactly the tool I was looking for: not just ticketing management, but proper workload management. It’s an excellent tool for this, enabling us to really manage the teams and improve customer satisfaction. Very satisfied!
Operations·Expert admin·Orus·France
Very cool for daily users, managing the tickets. But poor for the technical use-cases : visibility of rules are difficult to understand, not easy to test for some actions. We also have been limited by the API architecture at some moments, especially for tag with children tags.
